Browsing by Author "Inch, Jackie"
It's not what you do it's the way that it's measured : quality assessment of minor ailment management in community pharmacies Inch, Jackie; Porteous, Terry; Maskrey, Vivienne; Blyth, Annie; Burr, Jackie; Cleland, J; Wright, David J; Holland, Richard; Bond, Christine M; Watson, Margaret C (2016-09-28)
Theory-based communication skills training for medicine counter assistants to improve consultations for non-prescription medicines Watson, Margaret C.; Cleland, Jennifer; Inch, Jackie; Bond, Christine M.; Francis, Jillian Joy (Blackwells, 2007-05)Context: Medicine counter assistants (MCAs) supply the majority of non-prescription medicines (NPMs) to consumers. Suboptimal communication during consultations between consumers and MCAs has been identified as a major ...
Using theory to improve communication : designing a communication skills training package for medicine counter assistants Cleland, Jennifer; Francis, Jillian Joy; Watson, Margaret; Inch, Jackie; Bond, Christine (P J Online, 2007)