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      Anonymity, veracity and power in online patient feedback : A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland

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      Locock_etal_DigiHealth_VOR.pdf (500.4Kb)
      Publication date
      01/2020
      Author
      Locock, Louise
      Skea, Zoë
      Alexander, Gina
      Hiscox, Caroline
      Laidlaw, Lynn
      Shepherd, Jenna
      Metadata
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      Citation
      Locock , L , Skea , Z , Alexander , G , Hiscox , C , Laidlaw , L & Shepherd , J 2020 , ' Anonymity, veracity and power in online patient feedback : A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland ' , Digital Health , vol. 6 , pp. 1-13 . https://doi.org/10.1177/2055207619899520
      URI
      https://hdl.handle.net/2164/13600
      DOI
      https://doi.org/10.1177/2055207619899520
      Rights
      Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage).
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