Anonymity, veracity and power in online patient feedback : A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland
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Locock , L , Skea , Z , Alexander , G , Hiscox , C , Laidlaw , L & Shepherd , J 2020 , ' Anonymity, veracity and power in online patient feedback : A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland ' , Digital Health , vol. 6 , pp. 1-13 . https://doi.org/10.1177/2055207619899520
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