Understanding how front-line staff use patient experience data for service improvement : an exploratory case study evaluation
Citation
Locock , L , Graham , C , King , J , Parkin , S , Chisholm , A , Montgomery , C , Gibbons , E , Ainley , E , Bostock , J , Gager , M , Churchill , N , Dopson , S , Greenhalgh , T , Martin , A , Powell , J , Sizmur , S & Ziebland , S 2020 , ' Understanding how front-line staff use patient experience data for service improvement : an exploratory case study evaluation ' , Health Services and Delivery Research , vol. 8 , no. 13 , pp. 1-204 . https://doi.org/10.3310/hsdr08130
Rights
© Queen’s Printer and Controller of HMSO 2020. This work was produced by Locock et al. under the terms of a commissioning contract issued by the Secretary of State for Health and Social Care. This issue may be freely reproduced for the purposes of private research and study and extracts (or indeed, the full report) may be included in professional journals provided that suitable acknowledgement is made and the reproduction is not associated with any form of advertising. Applications for commercial reproduction should be addressed to: NIHR Journals Library, National Institute for Health Research, Evaluation, Trials and Studies Coordinating Centre, Alpha House, University of Southampton Science Park, Southampton SO16 7NS, UK.