Understanding how front-line staff use patient experience data for service improvement : an exploratory case study evaluation
Citation
Locock , L , Graham , C , King , J , Parkin , S , Chisholm , A , Montgomery , C , Gibbons , E , Ainley , E , Bostock , J , Gager , M , Churchill , N , Dopson , S , Greenhalgh , T , Martin , A , Powell , J , Sizmur , S & Ziebland , S 2020 , ' Understanding how front-line staff use patient experience data for service improvement : an exploratory case study evaluation ' , Health Services and Delivery Research , vol. 8 , no. 13 , pp. 1-170 . https://doi.org/10.3310/hsdr08130