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dc.contributor.authorLocock, Louise
dc.contributor.authorMontgomery, Catherine M.
dc.contributor.authorParkin, Stephen
dc.contributor.authorChisholm, Alison
dc.contributor.authorBostock, Jennifer
dc.contributor.authorDopson, Sue
dc.contributor.authorGager, Melanie
dc.contributor.authorGibbons, Elizabeth
dc.contributor.authorGraham, Chris
dc.contributor.authorKing, Jenny
dc.contributor.authorMartin, Angela
dc.contributor.authorPowell, John
dc.contributor.authorZiebland, Sue
dc.date.accessioned2020-06-24T07:05:01Z
dc.date.available2020-06-24T07:05:01Z
dc.date.issued2020-07-01
dc.identifier.citationLocock , L , Montgomery , C M , Parkin , S , Chisholm , A , Bostock , J , Dopson , S , Gager , M , Gibbons , E , Graham , C , King , J , Martin , A , Powell , J & Ziebland , S 2020 , ' How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation ' , Journal of Health Services Research & Policy , vol. 25 , no. 3 , pp. 151-161 . https://doi.org/10.1177/1355819619888675en
dc.identifier.issn1355-8196
dc.identifier.otherPURE: 147476024
dc.identifier.otherPURE UUID: 46a50ade-da48-4010-8c09-12afbd5336fe
dc.identifier.otherScopus: 85079712214
dc.identifier.otherWOS: 000513400200001
dc.identifier.otherORCID: /0000-0002-8109-1930/work/83704630
dc.identifier.urihttps://hdl.handle.net/2164/14564
dc.descriptionFunding Information: The authors would like to thank the following: the ward teams and senior management teams at the six participating case study sites. Neil Churchill, Angela Coulter, Ray Fitzpatrick, Crispin Jenkinson, Trish Greenhalgh and Sian Rees who were co-investigators on the study, contributing to the original design and conduct of the study. Esther Ainley and Steve Sizmur from Picker Institute Europe, who contributed to data collection and analysis. Prof. John Gabbay and Prof. Andr? le May, University of Southampton, for facilitating the learning community meetings. The members of the lay advisory panel: Barbara Bass, Tina Lonhgurst, Georgina McMasters, Carol Munt, Gillian Richards, Tracey Richards, Gordon Sturmey, Karen Swaffield, Ann Tomlime and Paul Whitehouse. The external members of the Study Steering Committee: Joanna Foster, Tony Berendt, Caroline Shuldham, Joanna Goodrich, Leigh Kendall, Bernard Gudgin and Manoj Mistry. At the time of conducting the research LL and SP were employed by the University of Oxford. Preliminary findings from the study have been presented publicly at the following conferences: European Association for Communication in Healthcare 2016; The International Society for Quality in Healthcare 2017; Health Services Research UK 2017; Medical Sociology 2018. The views expressed are those of the authors and not necessarily those of the NHS, the NIHR or the Department of Health and Social Care. Publisher Copyright: © The Author(s) 2020. Copyright: Copyright 2020 Elsevier B.V., All rights reserved.en
dc.format.extent11
dc.language.isoeng
dc.relation.ispartofJournal of Health Services Research & Policyen
dc.rightshttp://creativecommons.org/licenses/by/4.0/Creative Commons CC BY: This article is distributed under the terms of the Creative Commons Attribution 4.0 License (http://creativecommons.org/licenses/by/4.0/) which permits any use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage).en
dc.subjectSDG 3 - Good Health and Well-beingen
dc.subjectlearning communityen
dc.subjectpatient experience dataen
dc.subjectteam-based capitalen
dc.subjectQUALITYen
dc.subjectCHALLENGESen
dc.subjectFEEDBACKen
dc.subjectSOFT INTELLIGENCEen
dc.subjectR Medicine (General)en
dc.subjectPublic Health, Environmental and Occupational Healthen
dc.subjectHealth Policyen
dc.subject.lccR1en
dc.titleHow do frontline staff use patient experience data for service improvement? : Findings from an ethnographic case study evaluationen
dc.typeJournal articleen
dc.contributor.institutionUniversity of Aberdeen.Health Services Research Uniten
dc.contributor.institutionUniversity of Aberdeen.Public Health, Health Services and Primary Careen
dc.description.statusPeer revieweden
dc.description.versionPublisher PDFen
dc.identifier.doihttps://doi.org/10.1177/1355819619888675
dc.identifier.urlhttp://www.scopus.com/inward/record.url?scp=85079712214&partnerID=8YFLogxKen
dc.identifier.vol25en
dc.identifier.iss3en


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