“Using humanity to change systems” – Understanding the work of online feedback moderation : a case study of Care Opinion Scotland
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Berry , E , Skea , Z , Campbell , M & Locock , L 2022 , ' “Using humanity to change systems” – Understanding the work of online feedback moderation : a case study of Care Opinion Scotland ' , Digital Health , vol. 8 , pp. 1-13 . https://doi.org/10.1177/20552076211074489
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