How do frontline staff use patient experience data for service improvement? : Findings from an ethnographic case study evaluation

Locock, L, Montgomery, C M, Parkin, S, Chisholm, A, Bostock, J, Dopson, S, Gager, M, Gibbons, E, Graham, C, King, J, Martin, A, Powell, J & Ziebland, S 2020, 'How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation', Journal of Health Services Research & Policy, vol. 25, no. 3, pp. 151-161. https://doi.org/10.1177/1355819619888675