Stress in telephone helpline nurses is associated with failures of concentration, attention and memory, and with more conservative referral decisions

Allan, Julia L.Farquharson, BarbaraJohnston, Derek W.Jones, Martyn C.Choudhary, Carolyn J.Johnston, Marie2016-04-302016-04-302014-05-01Allan, J L, Farquharson, B, Johnston, D W, Jones, M C, Choudhary, C J & Johnston, M 2014, 'Stress in telephone helpline nurses is associated with failures of concentration, attention and memory, and with more conservative referral decisions', British Journal of Psychology, vol. 105, no. 2, pp. 200-213. https://doi.org/10.1111/bjop.120300007-1269ORCID: /0000-0001-7287-8363/work/78365634ORCID: /0000-0002-5183-9258/work/80463606ORCID: /0000-0003-0124-4827/work/175113778http://hdl.handle.net/2164/593514116383enggeneral health questionnaire-12cognitive failuresjob-satisfactionnegative affectnursing staffworkburnoutvalidationaccidentsvalidityBF PsychologyBFStress in telephone helpline nurses is associated with failures of concentration, attention and memory, and with more conservative referral decisionsJournal article10.1111/bjop.120301052