Locock, LouiseSkea, ZoëAlexander, GinaHiscox, CarolineLaidlaw, LynnShepherd, Jenna2020-01-282020-01-282020-01Locock, L, Skea, Z, Alexander, G, Hiscox, C, Laidlaw, L & Shepherd, J 2020, 'Anonymity, veracity and power in online patient feedback : A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland', Digital Health, vol. 6, pp. 1-13. https://doi.org/10.1177/20552076198995202055-2076RIS: urn:F0DCB22DC043CF17917F1B2F4685B7C5ORCID: /0000-0002-8109-1930/work/83704617https://hdl.handle.net/2164/13600Funding: The authors disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This work was supported by NHS Grampian Endowments Fund (grant number 2018UA012).13512468engSDG 3 - Good Health and Well-beingpatient experiencepatient feedbackonline feedbackqualitative researchNHS Staffanonymitypowercare opinionNHS staffCare OpinionPatient experienceR MedicineHealth Information ManagementHealth PolicyHealth InformaticsComputer Science ApplicationsRJournal article10.1177/2055207619899520http://www.scopus.com/inward/record.url?scp=85078347389&partnerID=8YFLogxK6