Gault, PaulCottrill, Caitlin D.Corsar, DavidEdwards, PeterNelson, John D.Markovic, MilanMehdi, MujtabaSripada, Somayajulu2019-12-242019-12-242019-12Gault, P, Cottrill, C D, Corsar, D, Edwards, P, Nelson, J D, Markovic, M, Mehdi, M & Sripada, S 2019, 'TravelBot : Utilising social media dialogue to provide journey disruption alerts', Transportation Research Interdisciplinary Perspectives, vol. 3, 100062. https://doi.org/10.1016/j.trip.2019.1000622590-1982ORCID: /0000-0002-4527-9186/work/70471380ORCID: /0000-0002-5428-8383/work/92908204https://hdl.handle.net/2164/13425ACKNOWLEDGEMENTS The research described here is supported by the award made by the RCUK Digital Economy programme to the dot.rural Digital Economy Research Hub; award reference: EP/G066051/1. We extend our grateful thanks to the participants who have contributed to the studies throughout, and to the industry partner FirstGroup plc for their support.917372engsocial mediatwittertravel disruptionreal-time passenger informationpassenger-operator dialogueQA76 Computer softwareG Geography (General)UK Research and Innovation (UKRI)EP/G066051/1QA76G1Journal article10.1016/j.trip.2019.1000623