Entwistle, Vikki AnnFirnigl, DanielleRyan, MandyFrancis, Jillian JoyKinghorn, Philip2014-04-182014-04-182012-04Entwistle, V A, Firnigl, D, Ryan, M, Francis, J J & Kinghorn, P 2012, 'Which experiences of health care delivery matter to service users and why? A critical interpretive synthesis and conceptual map', Journal of Health Services Research & Policy, vol. 17, no. 2, pp. 70-78. https://doi.org/10.1258/jhsrp.2011.0110291758-1060ORCID: /0000-0002-0856-4025/work/74327807http://hdl.handle.net/2164/32069392875engR MedicineRWhich experiences of health care delivery matter to service users and why? : A critical interpretive synthesis and conceptual mapJournal article10.1258/jhsrp.2011.011029172