Montgomery, CatherineChisholm, AlisonParkin, StephenLocock, Louise2020-07-142020-07-142020-07-11Montgomery, C, Chisholm, A, Parkin, S & Locock, L 2020, 'Wild Data : How Frontline Hospital Staff Make Sense of Patients’ Experiences', Sociology of Health & Illness, vol. 42, no. 6, pp. 1424-1440. https://doi.org/10.1111/1467-9566.131150141-9889ORCID: /0000-0002-8109-1930/work/83704606https://hdl.handle.net/2164/14697Acknowledgements The authors would like to thank the ward teams and senior management teams at the six participating case study sites, as well as the US‐PEx team of investigators and lay panel members. All authors were employed by the Nuffield Department of Primary Care Health Sciences at the University of Oxford at the time of undertaking the research. The views expressed are those of the authors and do not necessarily reflect the views and opinions of the authors' institutions. This research was funded by the NIHR Health Services and Delivery Research Programme 14/156/06, with scholarship by CM supported in part by the Wellcome Trust through (grant number 209519/Z/17/Z). LL was supported by Oxford NIHR Biomedical Research Centre. The views expressed are those of the authors and not necessarily those of the NHS, the NIHR or the Department of Health and Social Care.17151521engSDG 3 - Good Health and Well-beingpatient experiencequality improvementdata practicesethnographyEnglandQUALITYSAFETYCOMMODIFICATIONCARECHALLENGESWORKFEEDBACKSOFT INTELLIGENCER Medicine (General)Health(social science)Public Health, Environmental and Occupational HealthHealth PolicyNational Institute for Health Research (NIHR)14/156/06Wellcome Trust209519/Z/17/ZR1Journal article10.1111/1467-9566.13115http://www.scopus.com/inward/record.url?scp=85085611035&partnerID=8YFLogxK426