Inch, JackiePorteous, TerryMaskrey, VivienneBlyth, AnnieBurr, JackieCleland, J.Wright, David J.Holland, RichardBond, Christine M.Watson, Margaret C.2017-01-042017-01-042017-08Inch, J, Porteous, T, Maskrey, V, Blyth, A, Burr, J, Cleland, J, Wright, D J, Holland, R, Bond, C M & Watson, M C 2017, 'It's not what you do it's the way that it's measured : quality assessment of minor ailment management in community pharmacies', International Journal of Pharmacy Practice, vol. 25, no. 4, pp. 253-262. https://doi.org/10.1111/ijpp.123050961-7671http://hdl.handle.net/2164/7943Funding This independent research was supported by the Pharmacy Practice Research Trust (PPRT) which merged with the Pharmaceutical Trust for Educational and Charitable Objects in December 2012 to form Pharmacy Research UK (PRUK). The views expressed in this publication are those of the authors and not necessarily those of the PPRT or of PRUK. Acknowledgments We thank the patients, health professionals and other NHS staff who contributed to this programme of research; members of the consensus panels and the advisory group; members of the PPRT Steering Group and to PRUK for funding this research.10297153engSDG 3 - Good Health and Well-beingcommunity pharmacy servicesquality indicatorshealth careself carenon-prescription medicinesRS Pharmacy and materia medicaGeneral Health ProfessionsGeneral MedicinePharmacology, Toxicology and Pharmaceutics(all)RSJournal article10.1111/ijpp.12305254