Locock, LouiseGraham, ChrisKing, JennyParkin, StephenChisholm, AlisonMontgomery, CatherineGibbons, ElizabethAinley, EstherBostock, JenniferGager, MelanieChurchill, NeilDopson, SueGreenhalgh, TrishMartin, AngelaPowell, JohnSizmur, SteveZiebland, Sue2020-04-282020-04-282020-03-01Locock, L, Graham, C, King, J, Parkin, S, Chisholm, A, Montgomery, C, Gibbons, E, Ainley, E, Bostock, J, Gager, M, Churchill, N, Dopson, S, Greenhalgh, T, Martin, A, Powell, J, Sizmur, S & Ziebland, S 2020, 'Understanding how front-line staff use patient experience data for service improvement : an exploratory case study evaluation', Health Services and Delivery Research, vol. 8, no. 13, pp. 1-204. https://doi.org/10.3310/hsdr081302050-4349ORCID: /0000-0002-8109-1930/work/83704556https://hdl.handle.net/2164/14188The National Institute for Health Research Health Services and Delivery Research programme. This report The research reported in this issue of the journal was funded by the HS&DR programme or one of its preceding programmes as project number 14/156/06. The contractual start date was in November 2015. The final report began editorial review in May 2018 and was accepted for publication in November 2018. The authors have been wholly responsible for all data collection, analysis and interpretation, and for writing up their work. The HS&DR editors and production house have tried to ensure the accuracy of the authors’ report and would like to thank the reviewers for their constructive comments on the final report document. However, they do not accept liability for damages or losses arising from material published in this report.20428739672engR MedicineNational Institute for Health Research (NIHR)14/156/06Supplementary DataRJournal article10.3310/hsdr08130813