Real-time information sharing, customer orientation, and the exploration of intra-service industry differences : Malaysia as an emerging market

Ghouri, Arsalan MujahidAkhtar, PervaizHaq, Mirza A.Mani, VenkateshArsenyan, GayaneMeyer, Martin2022-08-242022-08-242021-06Ghouri, A M, Akhtar, P, Haq, M A, Mani, V, Arsenyan, G & Meyer, M 2021, 'Real-time information sharing, customer orientation, and the exploration of intra-service industry differences : Malaysia as an emerging market', Technological Forecasting and Social Change, vol. 167, 120684. https://doi.org/10.1016/j.techfore.2021.1206840040-1625ORCID: /0000-0002-5598-9480/work/89710458ORCID: /0000-0002-7896-4438/work/159079053https://hdl.handle.net/2164/1910513589707engReal-time information sharingEmerging MarketsCustomer orientation and purchase and repurchase behaviorService industry and industry 4.0HD28 Management. Industrial ManagementSupplementary DataHD28Real-time information sharing, customer orientation, and the exploration of intra-service industry differences : Malaysia as an emerging marketJournal article10.1016/j.techfore.2021.120684167