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Item Anonymity, veracity and power in online patient feedback : A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland(2020-01) Locock, Louise; Skea, Zoë; Alexander, Gina; Hiscox, Caroline; Laidlaw, Lynn; Shepherd, Jenna; University of Aberdeen.Aberdeen Centre for Evaluation; University of Aberdeen.Medical Education
