Anonymity, veracity and power in online patient feedback : A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland

Locock, Louise; Skea, Zoë; Alexander, Gina; Hiscox, Caroline; Laidlaw, Lynn; Shepherd, Jenna

Anonymity, veracity and power in online patient feedback : A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland

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Locock_etal_DigiHealth_VOR.pdf (500.46 KB)

Date

2020-01

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Citation

Locock, L, Skea, Z, Alexander, G, Hiscox, C, Laidlaw, L & Shepherd, J 2020, 'Anonymity, veracity and power in online patient feedback : A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland', Digital Health, vol. 6, pp. 1-13. https://doi.org/10.1177/2055207619899520