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Anonymity, veracity and power in online patient feedback : A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland

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dc.contributor.authorLocock, Louise
dc.contributor.authorSkea, Zoë
dc.contributor.authorAlexander, Gina
dc.contributor.authorHiscox, Caroline
dc.contributor.authorLaidlaw, Lynn
dc.contributor.authorShepherd, Jenna
dc.contributor.institutionUniversity of Aberdeen.Aberdeen Centre for Evaluationen
dc.contributor.institutionUniversity of Aberdeen.Medical Educationen
dc.date.accessioned2020-01-28T13:20:01Z
dc.date.available2020-01-28T13:20:01Z
dc.date.issued2020-01
dc.descriptionFunding: The authors disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This work was supported by NHS Grampian Endowments Fund (grant number 2018UA012).en
dc.description.statusPeer revieweden
dc.format.extent13
dc.format.extent512468
dc.identifier156060200
dc.identifierdabc5624-8414-4a66-9561-4489d1b9b829
dc.identifier85078347389
dc.identifier.citationLocock, L, Skea, Z, Alexander, G, Hiscox, C, Laidlaw, L & Shepherd, J 2020, 'Anonymity, veracity and power in online patient feedback : A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland', Digital Health, vol. 6, pp. 1-13. https://doi.org/10.1177/2055207619899520en
dc.identifier.doi10.1177/2055207619899520
dc.identifier.issn2055-2076
dc.identifier.otherRIS: urn:F0DCB22DC043CF17917F1B2F4685B7C5
dc.identifier.otherORCID: /0000-0002-8109-1930/work/83704617
dc.identifier.urihttps://hdl.handle.net/2164/13600
dc.identifier.urlhttp://www.scopus.com/inward/record.url?scp=85078347389&partnerID=8YFLogxKen
dc.identifier.vol6en
dc.language.isoeng
dc.relation.ispartofDigital Healthen
dc.subjectSDG 3 - Good Health and Well-beingen
dc.subjectpatient experienceen
dc.subjectpatient feedbacken
dc.subjectonline feedbacken
dc.subjectqualitative researchen
dc.subjectNHS Staffen
dc.subjectanonymityen
dc.subjectpoweren
dc.subjectcare opinionen
dc.subjectNHS staffen
dc.subjectCare Opinionen
dc.subjectPatient experienceen
dc.subjectR Medicineen
dc.subjectHealth Information Managementen
dc.subjectHealth Policyen
dc.subjectHealth Informaticsen
dc.subjectComputer Science Applicationsen
dc.subject.lccRen
dc.titleAnonymity, veracity and power in online patient feedback : A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotlanden
dc.typeJournal articleen

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