The friends and family test : a qualitative study of concerns that influence the willingness of English National Health Service staff to recommend their organisation

Dixon-Woods, Mary; Minion, Joel T; McKee, Lorna; Willars, Janet; Martin, Graham

The friends and family test : a qualitative study of concerns that influence the willingness of English National Health Service staff to recommend their organisation

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J_R_Soc_Med_2014_Dixon_Woods_318_25.pdf (371.32 KB)

Date

2014-08

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Citation

Dixon-Woods, M, Minion, J T, McKee, L, Willars, J & Martin, G 2014, 'The friends and family test : a qualitative study of concerns that influence the willingness of English National Health Service staff to recommend their organisation', Journal of the Royal Society of Medicine, vol. 107, no. 8, pp. 318-325. https://doi.org/10.1177/0141076814532392