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“Using humanity to change systems” – Understanding the work of online feedback moderation : a case study of Care Opinion Scotland

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dc.contributor.authorBerry, Emma
dc.contributor.authorSkea, Zoe
dc.contributor.authorCampbell, Marion
dc.contributor.authorLocock, Louise
dc.contributor.institutionUniversity of Aberdeen.Other Applied Health Sciencesen
dc.contributor.institutionUniversity of Aberdeen.Aberdeen Centre for Evaluationen
dc.contributor.institutionUniversity of Aberdeen.Institute of Applied Health Sciencesen
dc.date.accessioned2022-02-23T14:45:01Z
dc.date.available2022-02-23T14:45:01Z
dc.date.issued2022-02
dc.descriptionFunding The authors disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This project was funded by The Healthcare Improvement Studies (THIS) Institute as part of a PhD fellowship, LL’s role is supported by the Chief Scientist's Office, Scotland. Acknowledgements We would like to thank Care Opinion for their support and help with this research and the wider PhD. We would also like to thank the PhD stakeholder group for their input and support to the project. Finally, we wish to thank the reviewers for their suggestions during peer review, which strengthened the paper.en
dc.description.statusPeer revieweden
dc.format.extent13
dc.format.extent849059
dc.identifier211248025
dc.identifier40b8259d-30d9-48a2-bbc7-77f469541bb8
dc.identifier85125832904
dc.identifier.citationBerry, E, Skea, Z, Campbell, M & Locock, L 2022, '“Using humanity to change systems” – Understanding the work of online feedback moderation : a case study of Care Opinion Scotland', Digital Health, vol. 8, pp. 1-13. https://doi.org/10.1177/20552076211074489en
dc.identifier.doi10.1177/20552076211074489
dc.identifier.issn2055-2076
dc.identifier.otherORCID: /0000-0002-8109-1930/work/109092679
dc.identifier.otherORCID: /0000-0001-5386-4097/work/109093250
dc.identifier.otherORCID: /0000-0002-1518-5031/work/157220611
dc.identifier.urihttps://hdl.handle.net/2164/18125
dc.identifier.vol8en
dc.language.isoeng
dc.relation.ispartofDigital Healthen
dc.subjectEmotional labouren
dc.subjectethnographyen
dc.subjectpatient experienceen
dc.subjectpatient feedbacken
dc.subjectonline feedbacken
dc.subjectqualitative researchen
dc.subjectcare opinionen
dc.subjectR Medicineen
dc.subject.lccRen
dc.title“Using humanity to change systems” – Understanding the work of online feedback moderation : a case study of Care Opinion Scotlanden
dc.typeJournal articleen

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