Understanding how front-line staff use patient experience data for service improvement : an exploratory case study evaluation
Date
2020-03-01
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Locock, L, Graham, C, King, J, Parkin, S, Chisholm, A, Montgomery, C, Gibbons, E, Ainley, E, Bostock, J, Gager, M, Churchill, N, Dopson, S, Greenhalgh, T, Martin, A, Powell, J, Sizmur, S & Ziebland, S 2020, 'Understanding how front-line staff use patient experience data for service improvement : an exploratory case study evaluation', Health Services and Delivery Research, vol. 8, no. 13, pp. 1-204. https://doi.org/10.3310/hsdr08130