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Understanding how front-line staff use patient experience data for service improvement : an exploratory case study evaluation

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dc.contributor.authorLocock, Louise
dc.contributor.authorGraham, Chris
dc.contributor.authorKing, Jenny
dc.contributor.authorParkin, Stephen
dc.contributor.authorChisholm, Alison
dc.contributor.authorMontgomery, Catherine
dc.contributor.authorGibbons, Elizabeth
dc.contributor.authorAinley, Esther
dc.contributor.authorBostock, Jennifer
dc.contributor.authorGager, Melanie
dc.contributor.authorChurchill, Neil
dc.contributor.authorDopson, Sue
dc.contributor.authorGreenhalgh, Trish
dc.contributor.authorMartin, Angela
dc.contributor.authorPowell, John
dc.contributor.authorSizmur, Steve
dc.contributor.authorZiebland, Sue
dc.contributor.institutionUniversity of Aberdeen.Aberdeen Centre for Evaluationen
dc.date.accessioned2020-04-28T13:15:01Z
dc.date.available2020-04-28T13:15:01Z
dc.date.issued2020-03-01
dc.descriptionThe National Institute for Health Research Health Services and Delivery Research programme. This report The research reported in this issue of the journal was funded by the HS&DR programme or one of its preceding programmes as project number 14/156/06. The contractual start date was in November 2015. The final report began editorial review in May 2018 and was accepted for publication in November 2018. The authors have been wholly responsible for all data collection, analysis and interpretation, and for writing up their work. The HS&DR editors and production house have tried to ensure the accuracy of the authors’ report and would like to thank the reviewers for their constructive comments on the final report document. However, they do not accept liability for damages or losses arising from material published in this report.en
dc.description.statusPeer revieweden
dc.format.extent204
dc.format.extent28739672
dc.identifier162023231
dc.identifier2c700d27-2423-4107-9069-81674d278579
dc.identifier32182003
dc.identifier.citationLocock, L, Graham, C, King, J, Parkin, S, Chisholm, A, Montgomery, C, Gibbons, E, Ainley, E, Bostock, J, Gager, M, Churchill, N, Dopson, S, Greenhalgh, T, Martin, A, Powell, J, Sizmur, S & Ziebland, S 2020, 'Understanding how front-line staff use patient experience data for service improvement : an exploratory case study evaluation', Health Services and Delivery Research, vol. 8, no. 13, pp. 1-204. https://doi.org/10.3310/hsdr08130en
dc.identifier.doi10.3310/hsdr08130
dc.identifier.iss13en
dc.identifier.issn2050-4349
dc.identifier.otherORCID: /0000-0002-8109-1930/work/83704556
dc.identifier.urihttps://hdl.handle.net/2164/14188
dc.identifier.vol8en
dc.language.isoeng
dc.relation.ispartofHealth Services and Delivery Researchen
dc.subjectR Medicineen
dc.subjectNational Institute for Health Research (NIHR)en
dc.subject14/156/06en
dc.subjectSupplementary Dataen
dc.subject.lccRen
dc.titleUnderstanding how front-line staff use patient experience data for service improvement : an exploratory case study evaluationen
dc.typeJournal articleen

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